Can't find what you're looking for? Just email us!

--> Back to the site

Necklow

After your order ships, its arrival depends on which shipping option you selected at checkout.&#xA0;We currently offer these delivery options:<ul><li style="font-size: 16px;">Economy Shipping (6-8 business days) &#x2014; Free for orders over $59</li><li style="font-size: 16px;">Standard shipping (3-6 business days)</li><li style="font-size: 16px;">Expedited shipping (2-3 business days)&#xA0;</li><li style="font-size: 16px;">Express Shipping (1-2 business days)&#xA0;</li></ul>

After your order ships, its arrival depends on which shipping option you selected at checkout. We currently offer these delivery options:

How long will my order take to arrive?

Shipping & Delivery

Where is my order confirmation?

Is there a money back guarantee?

What can I do if my order arrives damaged?

Orders

Do you ship internationally?

What delivery options are available?

How can I track my order?

When will my order ship?

What payment methods do you accept?

Payment Methods

What are the dimensions of the pillow?

Does the pillow help reduce snoring?

Does the pillow help relieve neck and back pain?

Is this pillow breathable or does it get hot?

Can the pillow be washed?

I have sleep apnea and I am using a CPAP machine/mask. Will the pillow work for me?

Can I get the Necklow pillow on other stores?

Can I travel with the Necklow pillow?

Does the pillow make any noise when you move your head to shift sleeping position?

Is the pillow certified?

Necklow Pillow

How long until I see relief in my neck & shoulders?

How do I use the Neck Relaxer?

How long should I use it for?

Will the Necklow Relaxer treat my specific issue?

Is there a weight limit for this device?

Necklow Relaxer

How do I care for my Necklow pillow?

Can I machine wash my Necklow Pillow?

Product Care

What is your cancellation policy?

What is your return & refund policy?

Returns & Cancellations

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

How long will my order take to arrive?Updated 8 days ago